Customer policy
Privacy Policy
This policy explains how AZ Herbal Care collects, uses, and protects the information customers share when visiting our website, contacting us, or asking about Relief Oil 30ml.
1. Our Privacy Commitment
AZ Herbal Care respects customer privacy and aims to handle personal information carefully, fairly, and only for genuine business purposes. By using this website or contacting us, you agree that we may process your information as described in this Privacy Policy.
This policy applies to information collected through our website, contact form, email, and official customer communication channels. It does not control third-party websites or platforms linked from our website.
2. Information We May Collect
We may receive information when you submit a contact form, ask about a product, request delivery guidance, subscribe to updates, send feedback, or communicate with us through social platforms.
The information may include:
- your name;
- email address;
- phone or WhatsApp contact details;
- city, delivery area, or location details;
- product enquiry and order information;
- messages, questions, feedback, or support history.
We do not ask customers to send full payment card details through our website contact form.
3. How We Use Information
We use customer information to:
- reply to product questions and support requests;
- confirm price, availability, delivery, and payment guidance;
- arrange and manage order communication;
- improve our website, product information, and customer service;
- send updates or marketing messages where allowed and appropriate;
- protect our website and reduce misuse, spam, or fraud.
4. Order and Delivery Support
If an order is arranged, we may use the details you provide to prepare the order, communicate with you, and support delivery. Where necessary, limited delivery information may be shared with a courier or logistics partner for fulfilment only.
5. Marketing Messages
If you choose to receive updates, we may send product news, offers, or helpful care information. You can ask us to stop marketing messages at any time by contacting us through our official channels.
6. Cookies and Website Analytics
Our website may use cookies or similar tools to understand how visitors use the site and to improve performance. This may include general technical information such as browser type, device details, pages visited, referral source, and time spent on the website.
Most browsers allow you to manage or disable cookies through browser settings. Some website features may work differently if cookies are disabled.
7. Third-Party Services
Our website may link to or use third-party services such as WhatsApp, email providers, hosting providers, analytics tools, or delivery partners. Their own privacy terms may apply when you use those services.
AZ Herbal Care is not responsible for the privacy practices, content, or security of websites and platforms we do not control.
8. Data Security
We use reasonable safeguards to protect customer information from unauthorised access, loss, misuse, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
9. Your Choices and Rights
Subject to applicable law, you may ask us to review, correct, or delete personal information we hold about you. You may also withdraw consent for optional communications where consent is required.
To make a privacy request, contact us using the details at the end of this policy.
10. Policy Updates
We may update this Privacy Policy when our website, services, legal duties, or business practices change. The updated version will be published on this page, and continued use of the website means you accept the revised policy.
11. Contact Us
For questions about this Privacy Policy or how your information is handled, contact AZ Herbal Care through:
- Email: support@azherbalcare.com
- WhatsApp: 03127360165