Terms of Service

1. Overview

This website is operated by AZ Herbal Care. The words "we", "us", and "our" refer to AZ Herbal Care. By visiting this website, contacting us, or placing an order enquiry, you agree to follow these Terms of Service and any policies linked from this website.

If you do not agree with these terms, please do not use the website or request our products. We may update these terms from time to time by publishing a revised version on this page.

2. Website and Order Use

You may use this website for lawful personal or business enquiries only. You must not use the website, contact forms, WhatsApp links, or any product information for fraudulent, harmful, abusive, or illegal activity.

You are responsible for ensuring that any details you provide, such as your name, phone number, email address, location, and order request, are accurate and complete.

3. Product Information

AZ Herbal Care aims to present product descriptions, images, directions, ingredients, availability, and pricing information as clearly as possible. Product images, colours, packaging appearance, and displayed information may vary slightly depending on device, screen settings, batch, or updates to the product presentation.

Relief Oil is offered as an external-use massage oil. It is not presented as a medicine and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

4. Prices, Availability, and Orders

Prices, stock availability, delivery options, and payment details may change without prior notice. An order is only treated as confirmed once the details have been discussed directly with AZ Herbal Care through our official contact channels.

We may refuse, limit, or cancel an order request if details are incomplete, suspicious, unavailable, outside our service area, or otherwise unsuitable for fulfilment.

5. Customer Safety and Responsibility

Relief Oil is for external application only. Avoid contact with eyes, broken skin, irritated skin, and sensitive areas. Keep the product away from children unless supervised by a responsible adult.

Customers should carry out a small patch test before regular use. Stop using the product if irritation, redness, discomfort, or any unexpected reaction occurs. If you are pregnant, nursing, under medical care, or have a known skin condition, consult a qualified professional before use.

6. Accuracy of Information

The information on this website is provided for general customer guidance. Although we try to keep it accurate and current, we do not guarantee that every detail will always be complete, error-free, or up to date. We may correct mistakes, revise content, or update product details at any time.

7. Third-Party Links and Tools

This website may include links or tools provided by third parties, such as WhatsApp, email services, hosting providers, or other external platforms. We are not responsible for third-party websites, services, content, policies, or technical issues.

8. User Messages and Feedback

If you send us questions, feedback, reviews, suggestions, or other messages, you confirm that the information is honest and does not violate the rights of another person or business. We may use general feedback to improve our service, but we will handle personal details according to our applicable privacy practices.

9. Personal Information

When you contact us or submit a form, we may receive personal information such as your name, email address, phone number, city, and message. This information is used to respond to your enquiry, discuss product availability, and support order communication.

10. Prohibited Website Use

You must not use this website or its content to:

• break any applicable law or regulation;
• submit false, misleading, or harmful information;
• copy, scrape, reproduce, or exploit our content without permission;
• upload viruses, malware, spam, or disruptive code;
• interfere with the website, its security, or our contact systems;
• harass, abuse, defame, threaten, or discriminate against others.

11. Intellectual Property

Website text, design, branding, product presentation, images, and other materials belong to AZ Herbal Care or are used with permission. You may not reproduce, sell, republish, or commercially exploit our website content without written approval from us.

12. Limitation of Liability

The website and its content are provided on an "as available" basis. We do not promise that the website will always be uninterrupted, secure, or free from technical errors. To the fullest extent allowed by law, AZ Herbal Care will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website, contact tools, or product information.

13. Indemnity

You agree to hold AZ Herbal Care harmless from claims, losses, liabilities, or expenses that arise from your misuse of this website, your breach of these terms, or your violation of any law or third-party right.

14. Changes and Termination

We may update, suspend, restrict, or discontinue any part of the website, product information, contact process, or service without notice. We may also deny access or decline service where we believe these terms have been breached.

15. Governing Law

These Terms of Service are governed by the laws of Pakistan, unless another law is required to apply by a competent authority.

16. Contact Information

For questions about these terms, product enquiries, or order support, contact AZ Herbal Care through the following details:

• Email: support@azherbalcare.com
• WhatsApp: 03127360165