Refund Policy

1. Reporting Time

Any issue with your order must be reported to AZ Herbal Care within 2 days of the delivery date. Requests made after this period may not be accepted.

2. When an Exchange May Be Considered

Return or exchange requests may be reviewed in these cases:

• You receive a broken or damaged bottle. For damaged bottles, we offer exchange only after review.
• You receive a duplicate or double order.
• You receive the wrong product or the wrong quantity.

Minor leakage may not qualify, as orders are handled by third-party courier companies and light leakage can sometimes happen during transportation.

3. What You Need to Share

To start a return or exchange review, contact us at support@azherbalcare.com or on WhatsApp at 03127360165 and provide:

• a clear parcel-opening video;
• clear pictures of the product and packaging;
• pictures of both orders if the issue is a duplicate or double order;
• a clear picture of the address label on the parcel;
• your order details and a short explanation of the issue.

4. When a Request May Be Rejected

A return or exchange request may be declined if:

• the issue is reported more than 2 days after delivery;
• the photos or video are unclear or incomplete;
• for duplicate or wrong-product cases, the parcel is opened, packing or bubble wrap is removed, or the product has been used;
• the address label is missing or cannot be read;
• the required information is incomplete.

5. Review Process

The review process may take 10-15 working days. We may share the provided information with the relevant courier, production, and dispatch teams so the case can be investigated properly.

Once the review is complete, AZ Herbal Care will confirm the available compensation or exchange option based on the case details.